1. General Cancellation Rules
- If cancelled 7 days or more prior to the check-in date: 100% refund or free date modification.
- If cancelled between 3 to 7 days prior to the check-in date: 50% cancellation fee will be charged.
- If cancelled less than 72 hours (3 days) before check-in: 100% of the booking amount will be forfeited (No Refund).
2. Non-Refundable & Peak Season Rates
Bookings made under Non-Refundable rates, special promotional packages, or peak holiday dates (e.g., Christmas, New Year, festive weekends) are completely non-refundable upon cancellation.
3. No-Show Policy
In case of a No-Show (guest fails to check in on the scheduled date), the entire booking amount will be forfeited, and the remaining nights of the stay will be automatically cancelled.
4. How to Request Cancellation
All cancellation requests must be submitted via email to reservations.goa@prideresorts.in with your booking confirmation number.